In Moscow, annually from May to the end of August, hot water is turned off for preventive maintenance. The hot water shutdown schedule is drawn up and published before the start of the scheduled shutdown season. Enter your address in the line below and find out when hot water will be turned off in 2019.

2. Why is hot water turned off every year in Moscow?

Turning off hot water is a technical necessity for preparing communications for the heating season in order to ensure reliable operation of all elements of a complex district heating system during the cold season - thermal stations, main and distribution heating networks, central and individual heating points. Carrying out preventive work, as a rule, requires turning off hot water from consumers for a short period of time.

3. How long is hot water off?

Today in Moscow, the duration of blackouts is no more than 10 days. At the same time, in 2011, water was turned off for 14 days, and even earlier - for 21 days. 10 days is a reasonable term for turning off hot water without losing the quality and reliability of the Moscow heat and power system.

In new microdistricts, where new generation networks are laid, modern heating points are equipped, the shutdown period can be reduced to the minimum required for preventive maintenance, ensuring high-quality preparation of equipment. Replacing old motors, pumps and heat exchangers requires more time and attention. For this reason, the shutdown period may vary in different areas, quarters, and even neighboring houses.

The term for turning off hot water for the period of preventive maintenance is indicated from the time and date of the start of the shutdown to the time and date of the end of the shutdown of hot water supply, but cannot exceed 10 days, that is, it must be less than 240 hours.

4. In which houses in Moscow hot water is not turned off at all or is turned off for a short time?

In houses with alternative piping, hot water may not be turned off every year, or for a short period of time, because it is possible to check and repair the main system while hot water is supplied through the backup pipes. However, even the most modern equipment requires preventive maintenance, so it is not possible to completely refuse to turn off hot water in a metropolis with a centralized heating system.

5. Why isn't the cold water turned off?

Turning off cold or hot water in a residential building can be a serious problem. Residents of cities have to constantly face such a nuisance. This can happen for many reasons. Every person who wants to be aware of when water will reappear in the house in the event of a shutdown should know where to turn in these situations.

If there is no cold or hot water in the house, then you should not immediately panic. This is quite a common situation. In this case, it is necessary to adhere to a clear plan of action:

• Contact a home maintenance company. Its employees should definitely be notified of the possible lack of water supply. The same problem in the cities is solved by the association of homeowners.
• When contacted, the chairman of the partnership or an employee of the company responsible for maintaining the house must provide detailed information that is relevant to an unexpected or planned water outage.
• If necessary, the contacting tenant will be provided with a telephone number to call if there is no hot water in the house.

If the tenant does not want to disturb other people by trying to find out something about the interruption of the water supply, he can act in another way. He needs to find a receipt on which utility bills are paid. It must indicate the telephone number of the company involved in resolving any issues with cold or warm water.

Finding out the reason for the lack of hot or cold water

Every year, the same thing happens in dreams - the heating season ends, and together we take off, as if by magic, hot water disappears. The utilities explain this simply: checking and adjusting the system after the winter.

We can agree with this, if only there is more than one "but" - such a check is often delayed. Every year it gets longer and longer. Recently, instead of the promised one or two weeks, people have been sitting without hot water supply for almost the first snow and thinking - the hot water has been turned off: where to call and who to complain to.

Don't hesitate to call. Yes, discomfort. Yes, it's uncomfortable. Yes, it's embarrassing. But calm down, listen to the advice of the heat workers themselves and think: why not put a heating tank on me? And better stagnant, accumulative.

What will you gain in this case? Firstly, independence from our public utilities, whose work, for no one, is not a secret, leaves much to be desired. You will no longer be interested in any of their scheduled and unscheduled system repairs and hydraulic tests.

Secondly, you will always have water in stock, even if not only hot, but cold water is turned off. Thirdly, you will not need to call anywhere or go in search of the truth, complain to someone. Your nerves will always be in order.

Some will decide: "Danu, it's too expensive." Let's just say, it's not cheap, but it's affordable, especially if you use installment plans, loans or government programs to warm up and modernize housing. As for payments for electricity, are the tariffs for hot water less?

With a nose you will know what you are paying for, but without a tank - if you don’t have water meters in your apartment, then even a short-term absence of hot water you will still have to pay, or call somewhere, ask someone, go and write an application to make a recalculation.

Well, let's try to figure out where to contact if there is no hot centralized water supply in the house or apartment.

Usually, hot water supply is turned off due to repair and maintenance work carried out by the heat supply organization (CHP), either alone or together with housing maintenance(JEC). In this case, the inhabitants of the house or the whole microdistrict must be warned so that they can prepare.

Hot water can be turned off without any warning only in emergency situations, if there has been a breakdown in the heat distribution networks or at the CHPP. Where to call in this case? First of all, to the heating network dispatcher, since the housing office may not know about the shutdown and its reasons in this situation.

Unfortunately, our heating networks today are so worn out that gusts occur more and more often, and it is more and more difficult to eliminate them. It is especially difficult in winter, when not only hot water, but also heating has to be turned off.

People come from work in an uncomfortable cold apartment, which had cooled down the day before, because the heating and hot water were turned off in the afternoon and they are thinking where to call. In the evening or at night, you can call the emergency service. They are unlikely to help, but at least you will know the reason.
In the morning, you need to disturb the housing office, since resetting the house (turning off the heat supply to emit water so that the pipes do not break) is the concern of the housing organization. They will already say, at least approximately, the repair will be delayed for a long time.

In order to minimize such chagrins in the winter time, the public utilities conduct inspections of the system and planned repairs in the summer, turning off the hot water supply, as a rule, for several days or weeks.

On a note! You can find out about the upcoming shutdown of hot water from announcements, pasted houses, the local press and the website of the heat supply organization serving the city.

By choosing the street and number of the house, you will receive complete information - what date and what date, what month will be carried out at the indicated address for preventive maintenance, scheduled repairs or hydraulic tests.

To see when they are going to turn off hot water according to the plan and find out the phone numbers where to call, residents of St. Petersburg, for example, or other large cities can also visit the site of a thermal organization, only non-urban, regional, and then notify neighbors so that the lack of hot water does not take them by surprise.

Of course, not everyone has a computer and Internet access, they may not notice the announcement in the media or not buy a newspaper at all, so remember that the housing department or the management company are obliged to notify about the upcoming repair or maintenance.

It is to them that you pay money for the maintenance of the housing stock. If they neglect their duties, you can safely complain to them, so that in the future it would be disrespectful to leave the townspeople without such important information.

You can call the city or district administration first (if you turned off hot water without warning for the purpose of prevention in cities such as Moscow). But before calling somewhere, it is better to immediately go to the head of the department housing and communal household with a statement signed by the tenants of the house. It will be more effective, since calls sometimes do not give any result.

Turned off hot water: action plan

For scheduled events, you should not call immediately. You have to wait for the repair to finish. You should contact the management company, administration, Rospotrebnadzor or the prosecutor's office in the event that the repair dragged on for a while, and all your attempts to find out when it will end and finally turn on hot water, the public utilities are silent at best.

Even if you are simply not satisfied with the timing of the resumption of hot water supply, start calling the following authorities:

• emergency city or district service;
• ZhEK and management company;
• committee of UZHKH at the municipality;
• service of complaints and appeals of citizens under the city administration:
• reception of the head of the City Duma.

Somewhere they will respond. Well, if it gets worse, then Rospotrebnadzor and the prosecutor's office remain. These organizations need to back up their complaints with documents. Therefore, we said above - to complain about the fact that they turned off hot water and it is not known when they will turn it on, preferably through written appeals, than by calling somewhere, and personally with a note in a copy of the registration application or sent by mail with a confirmation of receipt.

On a note! The application is considered within three working days, after which you should be given an answer.

If you confine yourself to some promises or simple replies, call the prosecutor's office for help and draw attention to this issue of the media. And for compensation for moral damages, feel free to apply to the court.

The main thing is not to sit idly by, because the salvation of the drowning is the work of the drowning themselves. Banal, but true. Alas, this is our routine. Our communal organizations have not yet learned how to work properly. Maybe someday, but for now it's a dream.

How to influence utilities

Usually they turn off hot water in the whole house, in a separate entrance or riser. Less often, an emergency situation, throughout a microdistrict or city. And before starting a campaign across all instances, you need to find out the reason, wait for the deadline, and then act.

When hot water was turned off (Krasnodar, Rostov, Sochi and other cities), you already know where to call first. Next, you need to create an initiative group of residents of the house. Attract outside the need for residents of neighboring houses.

Write a complaint signed by the head of this group. The complaint must be in three copies - one is given to the ZhEK, the other to the city or district administration, and the third must be left behind, making sure that the date of acceptance of the application, the full name and the position of the person who accepted the incoming registration number are marked on it.

After the allotted time to receive a response, if you are not satisfied with it or if you did not receive a response at all, you can file a complaint with the court. You have a weighty argument.

But usually utility companies try to respond to written appeals and take action, because they know that they are unlikely to win the court. The appeal of the initiative group, drawn up according to all the rules, is not the same as the phone calls of the residents, which, as practice shows, are often simply not recorded.

How to recalculate payment to the plant when it is turned off

Public utilities are a Klondike for abuse and irresponsibility. Here, as Woland said, it is unnecessary to ask anyone for anything, they themselves will come and bring it. And so it is. People go, carry their hard-earned money, sometimes even for what they did not have, although it is clearly stated in the laws that we must pay only for the services that we received.

Therefore, if hot water is turned off, then the payment for it should be reduced, you just need to know where to call to make a recalculation.

This is another effective mechanism for influencing public utilities, because the amount of their earnings depends on the receipt of payments (timely payment of wages, bonuses and allowances).

However, recalculation is carried out only when the permissible shutdown time is exceeded, and only those who have not installed apartment water meters can request recalculation.

It is important to know how long communal services in Ussuriysk or other regions of the country can turn off hot water without fear of recalculation (as you can see, if they are on time, it makes no sense to call somewhere, much less write complaints and demand recalculation):

• day in case of an accident on the main pipeline;
• for 4 hours in case of an emergency on intra-quarter networks, intra-house or in a separate apartment;
• for a total of 8 hours per month under normal conditions.

On a note! The monthly payment is reduced by 0.15% for every hour beyond the time stipulated by the standards.

Calling, running somewhere, suing public utilities and so on can be called going to torment. We'll get a lot of nerves. They already know how. That is why we started our article on installing heating tanks, in order to be as independent as possible from their services and not pay for air. Here, think for yourself, decide for yourself - you now know the main aspects of how to deal with communal services.

Modern people have long been accustomed to the benefits of civilization, no one will sit without light or water in their homes. It often happens that the water in apartment buildings is turned off for various reasons, and for which it is not clear. When this happens, many people's mood worsens, and there are also stresses, nervous breakdowns, because water is the most necessary natural resource.

In order not to remain in the dark, it is better to try to find out as soon as possible the reason why there is no hot water in the tap. This begs the question, where to call to find out the reason for the lack of hot water supply?

Action plan

In a panic, making the right decisions is unlikely to succeed, so first you need to calm down. Thereafter it is advisable to contact homeowners association(HOA) or with a company that services the house. The chairman of the HOA will be able to provide more detailed information, perhaps he has information about the shutdown of the water and he will tell you where to call.

The second option is a receipt for payment, where contact numbers should be indicated where you can call. Another option is an emergency dispatch service, information about which may be available from neighbors either at the entrance to the entrance of the house or inside the entrance.

Scheduled or emergency work

Pipelines with hot water are constantly under heavy load, so heating networks are forced to carry out planning and technical work. They are usually carried out before the start of the heating season and at its end. They usually warn about such work in advance, an announcement should be hung at the entrances of houses, which indicates the schedule for water cuts and the reason why it is not there.

If the hot water supply is turned off suddenly, then perhaps due to an accident. In this case you can call the emergency service, give your detailed address and personal details.

The dispatcher is also obliged to introduce himself and report the reason for the shutdown if work is underway to eliminate the accident. He must also report the cause of the accident and when it is planned to complete the work, when the hot water supply will resume in the apartments at this address.

If the dispatcher cannot give accurate information, there is no answer to the question asked, then you can call the Housing Inspectorate or the water utility.

Failures in the supply of hot water

Often, residents of apartment buildings are faced with such a problem as turning off hot water at night. Also, often not hot, but warm water enters pipes with hot water supply, but you have to pay for it as for hot water.

State regulations stipulate that hot water should have a temperature of 65-75 ° C, but most often it is much lower. In this case you need to contact the housing and communal services and draw up an act of violation state standards. After drawing up the act, the organization sends a special commission, which records accurate measurements of the temperature of hot water and draws up an act. The reason for the low supply temperature to the taps must then be established.

This may be an emergency or a poor-quality level of service for the residents of the house. In any case, after drawing up the act, the tenant who filed the complaint must recalculate the payment for utility bills, because hot water costs a lot of money.

If it is a technical problem, then the managing organization should send a technician who should look into the cause on site. The specialist is obliged to inspect all communications and make appropriate measurements of the temperature of hot water. It is checked with a special water thermometer right from the tap in the bathroom or in the kitchen.

Water with a temperature of + 50-70 ° C will be considered normal. If it does not meet the standards, then an act is drawn up in two copies, one copy of which remains with the owners of the apartment. The elimination of malfunctions should take time - a maximum of 1 week.

Telephone numbers for emergency utilities

The largest city is Moscow. And in the event of a shutdown of hot water in the capital, you should contact the MIPC company.

These phone numbers must be added to the list of important ones and, if necessary, know where to call due to the lack of hot and cold water, as well as heating.

Information about the services that are responsible for the operation of the hot water supply system, emergency and preventive maintenance, as well as their telephone numbers, will help in a critical situation. In addition, you can call back on this issue:

• neighbors;
• acquaintances;
• friends.

Perhaps they have already managed to find out the reason or they know where to call.

It must be remembered that all utilities are required to provide quality services to their customers, after all, it is the residents of the houses who pay for the services provided in full. From these payments, salaries are accrued to public utilities workers, so you need to ask them absolutely confidently, having all the rights to it.

When paying for utilities, you need to demand their compliance with the quality and established procedure for providing. In the event of a prolonged absence of hot or cold water or violation of the terms for turning it off, a complaint must be filed.

Living in an apartment and paying the required payments for the resources consumed on time, a person expects the same attitude from the public utilities. This means that hot water at home should be exactly hot, and not icy or slightly warm, cold - clean and suitable for cooking. If public utilities do not comply with elementary quality requirements, or even shutdown for a long time without warning, then a complaint about the lack of water will help protect violated consumer rights. Moreover, it is necessary to complain as soon as possible, which will speed up the prompt resolution of the problem.

Table 1. Where and on what grounds one can complain about lack of water

Legal Framework

The main documents regulating the issues of hot and cold water supply are Federal Law No. 416-FZ of December 7, 2011 “On Water Supply and Sanitation” and Decree of the Government of the Russian Federation No. 354 of May 6, 2011 “On the Provision of Public Services to Owners and Users of Premises in apartment buildings and residential buildings".

Hot water supply

According to the above decree, hot water must be supplied around the clock and uninterruptedly during the calendar year. Permissible violations of this rule:

• a break in filing is allowed for eight hours in total or four hours continuously within one month;
• in case of an accident on the highway, the lack of hot water supply can be within a day (24 hours);
• during the performance of work on the prevention and repair of engineering networks, the duration of the break is established by SanPiN 2.1.4.2496-09 and is no more than 14 days (clause 3.1.11).

If a specific situation is in no way connected with the listed cases, then this is a reason to complain about the lack of water, including to the regulatory authorities. The managing organization is responsible for the quality of services. The material penalty is to reduce the fee for each hour of exceeding the allowable interruption in the supply of the resource by 0.15 percent of the payment established for the same period.

The temperature of the supplied hot water must be between 60 and 75 degrees Celsius. Legislatively, a deviation from the established norm is allowed by three degrees during the day and by five at night.

Attention! If the temperature of hot water is below 40 degrees Celsius, it is paid as cold. However, the fact of the decrease must be properly recorded.

Cold water supply

The rules for supplying cold water also state its uninterrupted supply to homes throughout the year. Cases when a violation of uninterrupted water supply is allowed:

• within eight hours during a calendar month (added up in total) or four hours in a row;
• if an accident occurs, then according to the rules of SNiP 2.04.02-84, depending on the severity of the incident, the depth of the pipeline and other factors.

In case of violation of the established requirements, liability arises, including material liability in the form of a reduction in the amount of fees for low-quality services.

Complaint about the lack of hot or cold water and its weak pressure

When the quality of the water flowing from the tap leaves much to be desired or it does not exist at all, and utility bills come in regularly, you need to defend the rights of the consumer.

As a general rule, residents must be warned about the upcoming planned shutdown of water supply at least 10 days in advance. The announcement indicates the start and end times of the work. Properly and timely filed a complaint will help in prompt resolution of the problem.

Who can complain about lack of water

You can file a complaint:

• the owner of the dwelling (house, apartment, room);
• tenant of housing (for example, municipal).

The subject of writing an official appeal is a person whose consumer rights regarding the supply of quality water are violated.

Grounds for filing a complaint

Reasons for writing an appeal are:

• lack of hot and (or) cold water for a long time (more than allowed by law);
• disconnection of water supply without prior warning (with the exception of emergency situations) or periodically for a short or long period of time, which leads to a lack of water more than allowed by regulatory documents;
• low water supply pressure;
• poor quality of water supply (regarding temperature, impurities, color, pollution, etc.).

Attention! The first instance for appeal is the managing organization serving the house - the company, the HOA, the housing office. If there is no reaction on her part, then the appeal must be addressed higher, up to defending the rights in court.

Complaint letter for lack of cold water

The complaint must include the following information:

• the name and address to which it is addressed;
• information about the applicant (last name, first name, patronymic, address and contact phone number);
• essence of the complaint (briefly describe the situation, indicating specific dates, for example, those indicated in the announcement of the management company about turning off the water and the actual resumption of water supply or its absence on the day of the appeal);
• the applicant's demand (as a rule, to eliminate the violation and restore the water supply or oblige to restore the water supply);
• application of available additional materials (for example, a photo of an announcement about planned measures to turn off water, responses from authorities to a claim for lack of water supply, etc.);
• date and signature of the applicant (or applicants, if the complaint is written by several tenants).

Attention! It is possible to issue and submit an appeal for the lack of cold water supply to one person or several. In the latter case, the complaint will be called collective.

Complaint about lack of hot water supply

Below is a sample complaint about the lack of hot water, which you can edit and use to solve your specific water problem.

Form of appeal

A complaint about the lack of water is usually submitted in writing. The finished appeal can be brought to the office of the body where it is addressed, in person or sent by registered mail. The writing style is business. The essence of the appeal is stated briefly, if possible, additional materials are attached: photographs, copies of answers, and more.

If such a violation in water supply occurs for the first time, then sometimes it is enough to call and complain to the managing organization to solve the problem. The phone number is easy to find on your utility bill or on the Internet.

How to complain about lack of water

The complaint must be addressed to:

• to the managing organization (this is the first instance for considering the appeal about the lack of water supply);
• to the housing inspectorate, the department of housing and communal services, the administration of the city or district (if a response from the managing organization is not received within the time frame established by law or nothing is done and the problem is not resolved);
• to Rospotrebnadzor (you can complain about the quality of water, its weak pressure);
• to the prosecutor's office (the appeal is addressed if in other instances it remains unanswered or the problem is not resolved; the complaint form can be filled out on the spot).

The court is treated as the last resort for the protection of violated rights. A claim is filed if appeals to other authorities did not give a positive result. Or in the case when the actions of public utilities caused real damage to a citizen.

Apply online

In addition to the traditional written form, you can take the help of the Internet and file a complaint online. One of the popular options is the State Services portal (https://www.gosuslugi.ru/). This method is available to registered users. To send an appeal, you need to open the main page of the site, go down and find the "Our projects" section. In it, you must select "Pre-trial appeal" and then follow the instructions.

You can also submit an electronic appeal on the website of the territorial body of Rospotrebnadzor, through the Internet reception of the Housing Inspectorate of a constituent entity of the Russian Federation.

Residents of Moscow can complain online about the lack of hot water on the Our City portal.

Higher education. Orenburg State University (specialization: economics and management at heavy engineering enterprises).
June 19, 2018 .