Water / Cold and hot water

The situation is familiar to almost everyone: in the morning, a barely warm liquid runs from the hot water tap, which has to be washed. You can, if you have time, open the tap and drain the cool "hot" water in 15-20 minutes until it becomes the right temperature.

However, if the apartment has a hot water meter, cubic meters of lukewarm water poured into the sewer will cost the owner of the living space at the full cost of heated water, which is 4-6 times more expensive than cold water.

It often happens that "hot" water is not too different in temperature from "cold". And instead of mixing hot and cold, only the hot tap is left open. From the mixer slightly flows warm water... And it stands like hot water.

What to do in such a situation? Accept and overpay? And if you fight, how exactly? Let's figure it out together.

Cold water from a hot tap: legislation

First, let's find out what the current legislation says about the requirements for the temperature of hot water supplied to an apartment building.

The requirements for the quality of hot water supply are spelled out in two documents:

• "Rules for the provision of utilities to owners and users of premises in apartment buildings and residential buildings", approved by the RF Government Decree of May 6, 2011 N 354 Rather, in its Appendix # 1, which is called “Quality Requirements utilities»
• Sanitary and Epidemiological Rules and Norms SanPiN 2.1.4.2496-09 "Hygienic Requirements for Ensuring the Safety of Hot Water Supply Systems", approved by the Resolution of the Chief State Sanitary Doctor of the Russian Federation of April 7, 2009 N 20 "On approval of SanPiN 2.1.4.2496-09"

The following follows from these documents:

• The temperature of hot water at the points of draw-off, regardless of the used in apartment building heating systems must be at least 60 ° С and not higher than 75 ° С
• Before determining the temperature of hot water, the water is drained for no more than 3 minutes.

Hot water temperature tolerance:

• at night (from 0.00 to 5.00 hours) - no more than 5 ° С;
• in the daytime (from 5.00 to 00.00) - no more than 3 ° С

The terms of payment for this follow from the requirements for the quality of hot water supply communal resource if the water is not at the right temperature.

First, the hours at which the supply of hot water with a temperature of less than 40 ° C is recorded are summed up. And during this period of time, the payment for the consumed water is made at the rate of cold water supply.

Secondly, if the temperature is lower than 60 ° C established by law, but above 40 ° C, then the payment for hot water is reduced.

The mechanism is as follows: for every 3 ° C deviation from the permissible deviations of the hot water temperature, the amount of payment for water in the month in which the indicated deviation occurred is reduced by 0.1% for every hour when such a decrease was recorded.

Why is the (physically) hot water lukewarm?

Having dealt with the requirements of the legislation on permissible temperature hot water, consider the reasons why these requirements may not be met in your home.

First of all, these can be problems directly in your home. For example, the design flaws of the hot water supply system (there is no hot water circulation and so that in the morning residents upper floors to get hot water, you need to drain the water that was in the risers all night and had time to cool down).

Or incorrect adjustment of the hot water system. Simply put, for some reason, the management organization of the house does not sufficiently heat the water that goes into the apartments.

Alternatively, the circulation of hot water may deteriorate due to a clogged pipe on the floor below (for example, a "goose" was cut in to hide the hot water pipe in the bathroom wall and thus free up space for the bathroom).

Or - because of incorrect installation electric boiler(bidet, mixers, etc.) in one of the apartments according to your riser.
In all these cases, to solve the problem with certain costs, but it is possible with the help of pressure on the management organization of your home.

More serious in its consequences is the option when hot water does not have the required temperature for external reasons that have nothing to do with your home. For example, when your house is at the end of the hot water supply line. Those. first, several high-rise buildings take hot water before you. And only then the water conduit goes to your house. And if this line is not looped, then it turns out that in your dead-end branch the hot water cools down by morning (and it happens that it does not warm up to the required temperature at all).

And in this case, the organization responsible for managing your home, with all its will, will not be able to ensure the elimination of problems with hot water... Work on the relocation of hot water lines (a) is too expensive, (b) is carried out in an area where your management company cannot dispose of.

Exactly the same can be said if hot water is not supplied to the house due to an accident (destruction of the water supply system) outside the house networks. The managing organization cannot eliminate the violations. This is the business of the heat supply organization and the municipal authorities. As practice shows, it is much more difficult to "press" on them.

What if the hot water is lukewarm?

So what to do if lukewarm water flows from your hot tap? First of all, you need to inform your managing organization about this, call its representative to the apartment so that he takes water measurements and draws up an appropriate act in your presence.

If the measurements showed the temperature below the established standard, then starting from the day the act is drawn up, the requirements of the law on the reduction of water charges come into force (which we talked about in the chapter on legislation). If, for example, it is established that your water temperature is below 40 ° C, then you will pay for the cubic meters that the hot water meter has counted for you, you will be charged as for cold water. This will continue until the day the next act is drawn up - on the elimination of violations of the requirements for the temperature of hot water.

What to do if you called the control room by phone and didn't even write an application, but there was no reaction, you ask? Or is the act drawn up, and the water has remained cold?

In this case, you need to contact the housing inspectorate of your region (locality). Inspectors usually respond to such requests and have effective leverage over managing organizations. apartment buildings... To begin with, an order can be issued, then a decision on a fine, the transfer of the case to the court, the revocation of the license, etc.

In addition to the housing inspection, it is also possible to appeal to the prosecutor's office and directly to the court with a statement of claim. Courts consider such cases and make decisions in favor of citizens. In addition to the obligation to provide the apartment with hot water of the required temperature, public utilities are also forced to pay compensation for moral and material damage.

If you want to delve into the details of the process, you can see, for example, this decision of the Kirovsky District Court of the city of Perm in the case of cold water from a hot tap.

But here, of course, you need to understand that when it comes to the level of litigation in court, then quick solution there will be no problem. And the result is not guaranteed. Even if the court has decided in your favor.

As mentioned above, the solution to the problem with hot water can often depend not on the management organization, but on the owner of heating networks and hot water supply networks. Reconstruction of infrastructure may also require participation and funding from the municipal authorities. In general, the process will be long, stressful, and most importantly, all this time you will be without hot water.

Water heater as a way to solve the problem with cold hot water

So it turns out that perhaps the most effective way"Struggle" will be the transition to autonomous hot water supply. In other words - put electric water heater(boiler). Consider this question with practical point vision.
The heater can be flow-through and storage. It is better, as experience shows, to set a cumulative one. This is a container with a volume of up to 200 liters with a heating element (which provides heating of water) inside and a layer thermal insulation material(which prevents the water from cooling) outside.

The unit looks quite aesthetically pleasing. It consumes not a lot of electricity, thanks to the insulating layer, which does not allow the water to cool down.

As calculations show, with not too active consumption of hot water, heating water in a boiler turns out to be at a price comparable to centralized hot water supply. But, of course, pouring hot water from the heart will no longer work - the capacity of the water heater is limited, and if you have drained all the water (for example, the children took turns splashing themselves in the bathroom), you have to wait until it heats up again.

An important reminder - if you do not have a hot water meter in your apartment, then when installing the boiler, officially put a plug (seal the tap) at the inlet from the hot riser. Otherwise, you will still be charged for hot water based on current regulations.

If you have a hot water meter, then when installing a water heater, you do not need to drown out the hot water riser. Just close the inlet valve. And also make sure that hot water from your boiler is not mixed into house system water supply.

Hot water meter with temperature sensor

Finally, it's worth mentioning another way to save money. family budget- hot water meter with a temperature sensor.

This device takes into account separately the consumption of really hot water (at which the temperature corresponds to the standard) and actually cold (the one that comes from the hot water supply riser, but in reality is slightly warm).

The principle of operation of such devices is based on the differentiation of the consumed volumes of water: the volumes of hot water and that water that comes from the hot tap, but its temperature is below normal, are taken into account separately. The cubic meters that the meter counted in the second case, you add to the volume of cold water consumption and pay at the appropriate rate.

An example is the Sayany T-RMD hot water meter, which is the most common device of this kind. Although there are others similar.

At first glance, everything looks pretty - without contacting public utilities, you pay only for that "hot water" that meets the standards. However, as is usually the case, there are several "buts".

Firstly, the recalculation of the payment for hot water that does not meet the requirements of the legislation must take place in accordance with the requirements of this very legislation. That is, according to the procedure, with calls to the representative, "acts", etc. Automatic recalculation of readings based on the readings of the "thermal sensor" is not mentioned in the legislation in any way. This is the position of the public utilities and there are several court decisions that have supported it.

Secondly, it is worth remembering that it is not enough to install the meter, it still needs to be sealed and "put into operation". Without public utilities (employees of the managing organization) this will not work. Whether or not they will accept the counter is an open question. Somewhere they are loyal, somewhere not.

Thirdly, given the consumption of water from the hot riser as cold, you thus shift the payment of this volume to the general needs of the house. That is, for all residents of the house.

Fourthly, and this is the main thing! - a counter with a thermal sensor does not provide you with hot water. And this brings us back to the problem of installing a water heater.

Hot tap cold water problem. Summary

So, a short summary. WITH cold water from a hot tap you can fight. And if it comes about problems within the house system, then it is quite possible to win. Especially if the problem is related to the system settings or not very difficult reconstruction of it.

If the quality of hot water supply is low due to problems outside the home system, then you may not be able to resolve the issue. In this case, you will have to install a water heater, there seems to be no other way out.

By different reasons, obviously.
Of course, it can be disabled centrally.
But it happens that neighbors have and you have - but not everywhere.

In the bathroom there is, but in the kitchen - barely goes.
Or it also happens, you open the tap, and from there only hot water comes, for example, although you have opened both valves.

In our houses, the pressure of hot and cold water differs, and the water that is under O more pressure, "clogs", does not allow its neighbor to flow normally and mix.

What could be the reason for this?
Let's start at the end. Literally.

From where the water falls into the sink - from the end metal tube called a spout.
Almost everyone now has a frequent metal mesh aerator on the spout. Unscrew it and look at its insides. Is there trash? So he does not allow water to flow normally and mix. Rinse the mesh and replace it.
Everything is fine?

If not, then move on.
The next from the end will be the mixer. On the mixer, they can fool the head of the crane axle boxes with rubber gaskets. Old gaskets can break off the axis and "stick" to the hole, which should be closed. The tap was completely unscrewed, but it is still half-closed.

The easiest way, even for an amateur, is to swap them. (Cut off the water before the mixer before this!)
If the water supply remains unchanged, then it is not a matter of taps.
If the water pressure has changed the other way around from what it was, change them to new ones. Both crane axle boxes at once. Ceramic.
Just take with you to the store one old crane-axle box and a flywheel, that is, a "lamb" or "cross", by rotating which you open the water. See to new purchase coincided in thread and in the flywheel seat - with the old axle-box crane.

What to do if you have a so-called "ceramic" or "ball" mixer controlled by one handle?
Most common reasons weak pressure water in such mixers is:
- the same mesh aerator. (clear)
- twisting (into a bundle) and / or fracture "double" or at 90 degrees of flexible hose (replace)

and finally, clogging of the water supply channel inside the mixer itself. About this the next post will be a task.

If all of the above reasons are checked and discarded, and water still runs worse in the kitchen than in the bathroom, then the point is in the tap (valve) that can be used to shut off the pipeline to the mixer.

Actually, it makes sense to look at the tap or the valve even before you unscrew the aerator mesh. :)

The faucet differs from the valve in that it shuts off the water by turning it 90 degrees, and it usually looks like this.
Perhaps you have it not fully open. Its open position is the handle along the pipe, and the closed position is completely across. Ideally, there should be no intermediate positions. He's not meant for that.

The valve is, in fact, a screw that closes the water supply hole with a cap. Its closed position is fully turned clockwise. Open is the opposite. Old valves, as well as "rubber" crane-axle boxes, have sticking. When it seems to be open, but the water does not flow.
Replacement of valves, in most cases, is possible only when the riser is disconnected.
Call specialists.

At the same time, you will be able to put coarse filters (at least) and better behind them and fine filters on the pipes of hot and cold water. They protect the mixers from wear and clogging. Worn out mixers - flow even when closed. Clogged - set from. :)

If you have filters, clean them too. A clogged filter will significantly reduce the water pressure.
I specifically mention cleaning the filters last, since most apartments (even in new buildings) simply do not have them.

The task itself will be tomorrow.

According to the current Russian legislation, all citizens of the country have the right to create comfortable conditions accommodation and timely delivery of utilities. It is without light, gas, heat and water that people feel insecure and uncomfortable. For example, today a common phenomenon in the Russian Federation is a situation when residents apartment building hot water flows from the tap instead of the cold one. It would seem that there is nothing wrong with this, but in fact the consequences of such a communication accident can be very dire.

What to do if only boiling water comes from the tap, and most importantly, not all Russians know why this happens. In order to independently understand the presented legal industry, you need to be well aware of the current regulations, laws and fundamentals of the country's Housing Code. A more convenient solution in this situation will be to timely seek help from an experienced legal expert. The specialist has theoretical knowledge and practical experience in this industry, so he can easily answer the questions of applicants, and give them effective recommendations, regarding how to fix the situation when the wrong water flows from the tap.

To get competent legal support, today there is no need to spend money on commercial lawyers. On our official portal, professionals work around the clock who responsibly approach the problem of applicants. Consultants online or by phone will study the circumstances of the case of citizens, assess the risks and prospects, and, based on the information received, will develop individual algorithm action. Advice and advice from a professional in the legal field will help to ensure that both hot and cold water.

The sanitary and epidemiological station in Russia has established specific standards and norms for the temperature of water in the tap. Cold water should not be higher than 40 degrees Celsius, while hot water cannot drop below 65-75 degrees. It would seem, well, instead of ordinary water room temperature going hot, so what? In fact, citizens should have both cold and warm water... Boiling water kills microorganisms that are harmful to people, but without diluting it with chilled liquid, it will be impossible to wash dishes, wash or bathe in the shower.

In addition, warm water is more expensive than cold water, which leads to an increase in the amount of bills for utility services. Faced with a problem when only boiling water flows in your home at home, you need to solve it as quickly as possible, otherwise later you will have to part with a large sum of money... To avoid unforeseen expenses it is possible if you immediately find out the reason for the failure of the temperature balance in the water supply system. It will be impossible to do this on your own. The best solution in such a situation, it will be a challenge for a professional.

Calling the plumber through the dispatcher technical support, it is hoped that the wizard will figure out why the problems occurred and fix them. The most common cause of failure is:

• an accident on the central pipeline;
• technical malfunctions, such as wear of gaskets, mixer and other plumbing equipment;
• no cold water pressure.

If the reason is found out, the specialist knows what to do. He will eliminate the source of the problem, but there are situations when the expert's help on the spot does not bring results or the master is unable to correct the failure. In this case, you need to ask the plumber to draw up a special act. To design and fix the breakdown, as well as its consequences, you can invite a separate paid master. However, it should be borne in mind that an expert company providing this type of service must have an officially issued license to carry out labor activity in the industry.

The managers are elected at a public meeting by the tenant of the apartment building. The Criminal Code and each apartment owner will have to conclude an agreement in which the procedure for mutual cooperation, the rights and obligations of each party are clearly regulated. The powers of the management company include:

• organization of current and major repairs;
• control over the supply of utilities;
• cleaning of entrances and adjoining territory;
• garbage removal;
• organizational activities in the field of housing and communal services, etc.

Each agreement is a document with individual characteristics, therefore, depending on the situation, it can be supplemented and separate conditions... In case of poor performance of their duties, the owner can re-elect the Criminal Code.

If you find that only boiling water is flowing from your tap, you should complain to the managers. At the same time, it is better to avoid oral addresses, since they are ineffective and only take up your time. For consideration of a written complaint from tenants who have only hot water at home, and there is no cold water at all, 7 to 14 days are allotted. If the answer, why the failure occurred, and when everything is working out, never came, it is necessary to take drastic measures. The next structures where you can turn to with your problem will be the City Housing Inspectorate, Rospotrebnadzor, law enforcement agencies, SES, the prosecutor's office and even the court. At the same time, you can complain to several instances at the same time, this will only speed up the resolution of your issue, and will help to bring the perpetrators to justice.

Procedure for filing a complaint

In order for the authorized bodies to consider your complaint and take corrective measures, you need to correctly and reasonably draw up a document. There is no single sample or claim form, you just need to adhere to general rules and the principles of drawing up such a document, focusing on the norms of legislation and Civil Code. Mandatory details for the statement that you only have hot water coming from the tap, are:

• name of the authority where the application is submitted;
• information about the applicants and his contact details;
• a description of the circumstances of the case;
• references to the contract with the management company, its terms, rights and obligations of the management company;
• the terms during which boiling water flows from the tap, and the managers do not know what to do;
• troubleshooting requirements;
• personal signature and date of execution of the document.

It is important not to make mistakes, corrections, inaccuracies or incorrect expressions in the address. All this will be the reason that you will be denied admission, consideration and satisfaction of the stated requirements. It is most correct in such a situation, in order to avoid negative legal consequences, to download a sample complaint on the Internet in advance, and draw up your version by analogy. It is also a thoughtful step to consult with an experienced legal expert online.

Quite often there are situations when boiling water comes from the taps of the residents of the whole house, and not to separate apartment or the problem is systematic. In this case, the drafting of a collective complaint will become an effective tool for influencing public utilities who do not want to make repairs. Applications from several residents at once are made out by general principle however, is considered first priority.

Recovery of damage and recalculation of water tariffs

When your tap comes boiling water from a breakdown, which utilities are in no hurry to fix, and at the end of the month a citizen receives a bill for housing and communal services, many panic. Often the amount payable significantly exceeds the usual amount payable, and all due to the fact that water was calculated for you at the tariffs for hot water supply. In such a situation, you should not panic, but it is necessary to defend justice and your rights. According to the law, the apartment cannot exceed 8 hours during the month. If during one shutdown in the house there was no warm water supply for more than 4 hours, the price of the service is reduced by 0.15% for each hour. If the temperature indicator is below 40 degrees, then payment should be made at the tariffs for cold water supply.

Also common in modern society there is a situation when, on the contrary, almost cold water flows in the tap, and you pay for it like hot water at inflated rates. In both cases, there is only one way out - after seeing the water bill, you need to contact management company with requirements for tariff recalculation. The application must be submitted to writing... However, no one will take your word for it, so when contacting you need to get an expert opinion that the temperature indicators in the tap differ from the established norms.

For this, private experts can be invited or a commission of their housing department can be created. Specialists with the help special devices, observing the order and rules of the measurement procedure, they will carry out measurements, and will make it into a special act. The document will become the basis for recalculations. However, managers do not always meet citizens halfway, considering their demands unlawful. In such a situation, you need to ask a professional for help. Lawyers will explain how to act in order not to overpay for services that you did not receive, as well as to call to account the Criminal Code, which does not fulfill its obligations in a quality manner.

Residents also have the right to demand compensation for material or moral damage caused by misconduct from managers or a utility provider. To do this, you need to draw up a well-founded legal claim. An expert in the field of law will tell you what points to pay attention to so that the document is considered as soon as possible. By decision of the judicial authority, citizens can receive monetary compensation for the inconvenience caused by force.

Such household appliance as a water heater is very popular. Convenient and not demanding to maintain, it has found its application both in private houses and in apartments. However, not everything is as smooth as it might seem, and sometimes the owners are faced with incorrect operation of the equipment. The reasons that, for example, hot water does not come from the boiler when the tap is opened, may be different. If a problem occurs, do not panic and change the device to a new one; in most cases, breakdowns can be repaired.

The inlet part of the water heater passes large volumes of water through itself. To protect the internal parts of the device from foreign elements and water debris, the design provides for the installation filter rough cleaning ... Due to the specifics of its operation, the filter is subject to periodic contamination. Rusty pipes, dirty water forms dense formations on the mesh gasket that interfere with the fluid flow.

The malfunction is eliminated after thorough cleaning under running water... This requires:

• unscrew the flask cap using a special wrench;
• remove the mesh gasket and eliminate contamination;

If the blockage is too tight, you can use dishwashing detergents. Do not leave the mesh soaked in the solution with the product, just apply it to the sponge and wipe the part. After that, it is necessary to install the filter in place, repeating all the steps in the reverse order.

To prevent future clogging, experts recommend purchasing an additional filter.

Coarse filter

Scale and deposits

Often used in water heaters a heating element open type ... One of its features is the need for regular cleaning. It must be carried out at least once a year, otherwise salt formations can block the hole intended for the flow of fluid from the pipeline. In addition, excessive scale formation can generally disable the heating element. To get a good flow of hot water from the water heater, do the following:

• dismantle the protective cover;
• carefully disconnect the wiring connected to the heating element;
• remove the heating element and thoroughly descale it by placing it in a citric acid solution;
• wash well inner walls storage tank;
• check the integrity of the magnesium anode, if necessary replace it with a new one.

Mixer contamination

The liquid will flow in a weak trickle if in mixer spout there is a jam. The pressure will be equally bad for both cold and hot water. To fix the problem, you need to carry out a number of procedures.

1. Close the riser to shut off the water.
2. Dismantle the mixer carefully.
3. Unscrew the spout from the common body.
4. Remove the mesh and rinse it under running water. In case of formation of salt deposits or dense dirt, let it soak in a special cleaning solution.
5. Thoroughly rinse the faucet spout and clean the inside of the dirt with a brush.
6. Reassemble the mixer in the reverse order and reinstall it. Don't forget to open the riser.

This procedure may take some time; alternatively, you can simply replace the clogged mixer with a new one. Experts recommend replacing worn parts every few years in order to avoid serious damage in the future.

A filter system installed on the pipes connecting the system to the water heater will help to avoid further contamination.

Other reasons

Below we will describe less common malfunctions in which water of the required temperature does not flow from the water heater.

As you can see, most problems can be successfully repaired at home. However, it is better to call a specialist who can provide professional assistance.